Cruise Holidays Cruise Values and Cruise Holidays Hosted Cruise Program Booking Instructions

Program description and booking instructions for CHCV and CHDV programs.

CRUISE HOLIDAYS CRUISE VALUES (CHCV) DESCRIPTIONS AND BOOKING INSTRUCTIONS:

AVALON WATERWAYS	NEW! Prepaid Gratuities on select 2014 cruises. Individual bookings / not group based. Call 800-221-0090 or book online at Globusfamilypartner.com and ask for promo code: CHGRAT.
CRYSTAL CRUISES	Select cruises in 2013 and 2014 have a Shore Excursion Credit amenity. Credit amount depends on length of cruise ($125pp for cruises up to 7 days; $250pp for cruises longer than 7 days). Individual bookings must be made on the select sailing into group # G395 under your normal agency credentials (this is a multi-agency group).
CUNARD	A multitude of groups (both in USD and CAD) are held by Cruise Holidays headquarters. The groups are set up to allow multiple agencies (only Cruise Holidays affiliated agencies) to book into the groups using normal agency credentials. These groups are selected based on past selling history and/or any new product launched that we feel will be compelling to your customers. Amenities are pre-selected at the group level, typically with the highest possible Shipboard Credit amount being selected, and other amenities added if points are available.
HOLLAND AMERICA LINE	A multitude of groups (both in USD and CAD) are held by Cruise Holidays headquarters. The groups are set up to allow multiple agencies (only Cruise Holidays affiliated agencies) to book into the groups using normal agency credentials. These groups are selected based on past selling history and/or any new product launched that we feel will be compelling to your customers. Amenities are pre-selected at the group level, typically with the highest possible Shipboard Credit amount being selected, and other amenities added if points are available.
NORWEGIAN CRUISE LINE	A multitude of "open-sell” groups have been assigned by the cruise line to Cruise Holidays. Each applicable sailing has a Bottle of Wine and a $50 (USD) Onboard Credit per stateroom amenity. When booking using your usual agency credentials, please ask for promo code CHOLIDAYS to receive the amenity offer.
OCEANIA CRUISES	Select cruises in 2013 and 2014 have prepaid gratuities amenity available to individual bookings made by Cruise Holidays agencies. This is an ‘ask for’ amenity and is available, based on cruise space availability. This is not a group program. Contact Oceania cruises directly to ask for the Cruise Holidays "Your World Exclusives” pre-paid gratuity offer.
PRINCESS CRUISES	A multitude of groups (both in USD and CAD) are held by Cruise Holidays headquarters. The groups are set up to allow multiple agencies (only Cruise Holidays affiliated agencies) to book into the groups using normal agency credentials. These groups are selected based on past selling history and/or any new product launched that we feel will be compelling to your customers. Amenities are pre-selected at the group level, typically with the highest possible Shipboard Credit amount being selected, and other amenities added if points are available.
REGENT SEVEN SEAS CRUISES	Select 2013 and 2014 groups have been held by Cruise Holidays headquarters. These are multi-agency groups, for Cruise Holidays locations to book individual guests into. Each group has a Shipboard Credit amenity available (ranging from $350 to $900 per suite), and with group rates locked in prior to recent fare increases! Call Regent at 866-305-2280 and book into the group as indicated in CruiseWeb promotion booking instructions. Additionally, in partnership with our Travel Leaders Group sister companies, Cruise Holidays has access to select cruises with a $50 per person Shipboard Credit amenity. To access this amenity on the select sailings, contact Regent and ask for "CHOLIDAYSSBC”. This SBC amenity is combinable with the above multi-agency groups.

SEABOURN	Cruise Holidays has a selection of cruise departures through 2014 with Shipboard Credit amenity of $100 per suite shipboard credit. No group rates or space is held. Simply contact the cruise line and ask for the Cruise Holidays shipboard credit offer on the select sailings.
SILVERSEA CRUISES	Cruise Holidays has a selection of cruise departures through 2013. The amenity available is $200 per suite shipboard credit. No group rates or space is held, so there are no space recalls. Offer can be applied up until sailing date, so last minute bookings can be made. Ask for the Cruise Holidays group code (example: 1220-12) to receive the amenity.
UNIWORLD	Cruise Holidays has a selection of cruise departures through 2013, with 2014 departures becoming available soon. Offer is a Group Rate discount of up to $300 per person plus a $50 per person shipboard credit. No group rates or space is held, so there are no space recalls. Offer can be applied whenever space is available. Ask for the Cruise Holidays group code (example: TTLG12100/50) as noted in CruiseWeb promotion booking instructions to receive the discount and shipboard credit amenities.
WINDSTAR CRUISES	NEW! Cruise Holidays has a selection of 2013 Windstar voyages with a $100 per person Shipboard Credit offer. Contact the cruise line direct and ask for Cruise Holidays Shipboard Credit offer. 2014 voyages will be added to the CHCV program by mid-May.

CRUISE HOLIDAYS CRUISE VALUES (CHCV) DESCRIPTIONS AND BOOKING INSTRUCTIONS:

CELEBRITY CRUISES	Call Celebrity at 800-437-3111. Book online through CruisingPower. Must be booked as a NEW individual booking, Ocean View and above, under an Unrestricted promo (five star, outside special, veranda special). X gtys that are booked under a veranda special code are eligible. Subject to availability. CHDV program amenities are not combinable with any other promotion or offer unless expressly stated therein. CHDV program amenities cannot be applied to deep discount promos, off-tariff price promos, or agency phone # driven promos such as, Net rates, Book Rates, happy hour/Xciting deal rates, Ind. Incentive rates (IIT), Gross rates, Interline rates, Friends & Family rates, EZN rates, travel agents rates, military rates, resident rates, senior rates, etc. CHDV program amenities cannot be applied to any inside cabin. X gtys on a happy hour rate, senior rate, or res rate do not qualify for the CHDV program amenities. Effective date for eligible bookings is 3/1/13.
CRYSTAL CRUISES	On select dates call Crystal Cruises at 866-446-6625. Ask to book into multi-agency group # G396 for the CHDV group (note this is 1 digit different from the CHCV amenity group code).
NORWEGIAN CRUISE LINE	Call Norwegian Cruise Line direct at (866) 234-7350. CHDV amenities are only available on select sailings. Must be booked in FIT under promo code VIGNETTE. Combinable with CHOLIDAY, PGOBCRD, LATITUDE, LATVIP, LATOBC1. CHDV amenities are only available on select sailings.
REGENT SEVEN SEAS CRUISES	Call Regent at 866-305-2280. Must ask to book your reservation in CHVIGNETTE promotion on the select sailing. Combinable with group bookings.
ROYAL CARIBBEAN INTERNATIONAL	Call Royal Caribbean International at 800-327-6700. Book online through CruisingPower. The CHDV program amenities will only be available for new qualified bookings on select RCI sailings. No mention needs to be made of CHDV program to the Royal Caribbean Reservations Agent at time of booking. Registration form (see below) must be submitted. On all ships EXCEPT Oasis of the Seas and Allure of the Seas must be booked in qualified ocean view and above stateroom category. A balcony would be with the ocean facing balconies (D1-D8) or the neighborhood balconies (B1, B2, C1, C2) suites are JS and above. On the Oasis or the Allure, bookings must be in a qualified balcony and above stateroom category. Bookings must be made in the FIT/individual environment. Any open price code can be selected at time of booking, except Travel Agent rates, Police, Military and Fire Fighter rates. Travel Agent friends & family rate (price codes starting with TTF) are Not Applicable for CHDV. Group bookings are not applicable to receive amenities. To have your clients included in the group, you must fill out the registration form found here: http://fs7.formsite.com/vcom/RCIVVReg/index.html at least 60 days in advance of the departure date. Separate registrations must be completed for each booking. You will receive email confirmation that your registration has been received.
SILVERSEA CRUISES	Call Silversea at 800-722-9955. Identify yourself as a Cruise Holidays location and give the group ID number. Effective for 2014 dates.

CRUISE HOLIDAYS HOSTED CRUISE PROGRAM FREQUENTLY ASKED QUESTIONS:

1. What happens if the hosted cruise program amenities are cancelled?
If the hosted cruise program amenities are cancelled due to the minimum amount of cabins not sold by Cruise Holidays locations, Cruise Holidays (confirmations@travelleaders.com) will email each agency that has a booking in the group to inform them. A substitution of an amenity (such as a shipboard credit) will take place in lieu of the concierge host, cocktail party and exclusive shore event. If a substitution must be made Cruise Holidays and Travel Leaders Group strives to make this decision at least 60 days prior to sailing.

2. Are the hosted cruise program amenities combinable with other discounts / groups / amenities?
Please review the Booking Instructions for specific details for each cruise line. As soon as this program is completely launched, all hosted cruise program sailings can be found via the Search All Inventory function in CruiseWeb. The booking instructions can be viewed for each sailing in CruiseWeb. Additionally, we suggest calling the cruise line to confirm at the time of booking as new offers are launched by the cruise lines all of the time. If you have set up your own agency group on a sailing, it is not combinable with the hosted cruise program sailing in all cases except Regent Seven Seas Cruises. Any bookings made under the American Express Platinum promotion are not eligible to receive hosted cruise program amenities.

3. When will my client find out about the exclusive shore excursion?
The booking agency can provide information on the exclusive shore excursion their client at the time of booking. Details on each shore event are located on http://www.thechbridge.com/. Specific details, departure time and date will be emailed to each booking agency approximately 2 weeks prior to departure. Once onboard, your client will receive a letter delivered to their room with details of the Exclusive Shore Event and an invitation to the Private Cocktail Reception. In addition, the Concierge Host will call all the guests to introduce themselves and will review the shore excursion details and meeting point of the cocktail reception.

4. How is the Exclusive Shore Event determined?
Many factors are taken into consideration when planning the Exclusive Shore Events: overall itinerary, former guest feedback on past Exclusive Shore Events, the exclusivity of the excursion, budget, activity level, "must see” attractions, and what would appeal to a wide range of age groups.

5. Are the hosted cruise program Exclusive Shore Events private?
The Exclusive Shore Events are only available to the members in our group. With Norwegian Cruise Line the descriptions are sometimes similar to what they offer to the general public, but we add extras to our shore excursion to make them special for your clients.

6. If my client is doing a back to back and one of the sailings is a hosted cruise program date, will they receive the amenities?
For Regent, passengers on back to backs can be included in the hosted cruise program group as long as the promotion has been applied to the booking for the applicable segment. Agents must ask for their clients to be in the group. Crystal passengers on back to backs can be included in the hosted cruise program group as long as the agent asks for their client to be included by mailto:vacationvignettes@vacation-corp.com

7. What if I have already booked my client and then I find out there is a hosted cruise, can I put them in the group?
For Celebrity – all eligible bookings are automatically pulled into the hosted cruise program group by the cruise line. On Regent and Crystal, you can call the cruise line after the booking is made and add the hosted cruise program promo code to the booking. On any other cruise line, contact the cruise line to see if clients can be pulled into the group. With Norwegian the promotion must be added at time of booking. For Royal Caribbean you must complete a form for each booking online. The Registration Form can be found here: http://fs7.formsite.com/vcom/RCIVVReg/index.html.

8. Where do I find out more about the Hosted Cruise program sailings?
On www.TheCHBridge.com there is a page dedicated to the Cruise Holidays hosted cruise program for information about the program. Once all hosted cruise program sailings have been added to CruiseWeb, and new sailings added on an on-going basis, please access the details of each via the Search All Inventory function.

9. I have a group on a hosted cruise program departure. Is it eligible for the hosted cruise program amenities?
Only with Regent Seven Seas Cruises can groups be combined. On Crystal Cruises you can move your clients into the group but you would forfeit any amenities you currently have for your group. On Celebrity or Royal Caribbean International, to be eligible for the hosted cruise program amenities you would have to cancel your group and rebook at the eligible FIT rate. With Celebrity, Norwegian, and Royal Caribbean International, the hosted cruise program group is not an official group so you as an agency would not earn TC’s.

10. I called regular reservations at Celebrity and Royal Caribbean International and they do not know anything about a hosted cruise program group.
There is no official group on Celebrity or Royal Caribbean sailings. The hosted cruise program departures are organized on a National Account level. This means that when you call the cruise line reservation number, they will not have a record of the hosted cruise program amenities or "group” in their system. For Celebrity, as long as the passenger is booked under the correct category and pricing code they are automatically included. For Royal Caribbean, as long as the passenger is booked under the correct category and pricing code and the registration form (see above) is completed they are included.

11. How can I be sure my clients are in the hosted cruise program group on a Celebrity cruise?
As long as you follow the booking instructions your clients will automatically be included in the group. If you want to double check please send passenger name, booking number, sailing date and ship details to vacationvignettes@vacation-corp.com to inquire. It may take a week or two to get a confirmation since reporting is updated every other week. If a passenger is rebooked under a new price code the booking may become ineligible. Please check the booking instructions.

12. Will I receive a confirmation that my clients are in the hosted cruise program group?
With Regent and Crystal your client’s booking should have the group code noted on the booking. Two to four weeks prior to sailing Cruise Holidays will send a reminder email to the main contact on record in your agency (usually owner/manager). If you are not the main contact please ask them to be on the lookout for the email and forward that to you.

13. Only the 1^st and 2^nd passengers receive the hosted cruise program amenities. What about my clients traveling with a 3^rd and/or a 4^th passenger in the cabin?
We may be able to include the 3^rd and 4^th passengers in the hosted cruise program group but there will be an additional cost. For Norwegian 3^rd and 4^th passengers can be added once onboard directly through the shore excursion desk. They will be charged the net cost of the shore excursion to their onboard account. Guests can approach the group’s Concierge Host onboard for assistance. For all other cruise suppliers Travel Leaders Group utilizes a third party company and guests will pay them directly. This can be done in advance or once on board with the assistance of the Concierge Host. Please inquire for additional guests, with passenger name, booking number, sail date and ship at vacationvignettes@vacation-corp.com and you will be forwarded a credit card authorization form to submit payment.

14. Where can I find the hosted cruise program group codes?
You can find the group codes on the spreadsheet of hosted cruises which has been uploaded to the dedicated page on http://www.thechbridge.com/. Details of each departure will also be available in CruiseWeb (use the Search All Inventory function and look for the CHDV special on each applicable sailing).

15. Can I earn a TC on a hosted cruise program sailing?
For Cruise Holidays hosted cruise program, earning TCs varies by cruise line. You can earn a TC with Crystal and Regent on dates in the program if a Cruise Holidays location books the required number of staterooms for a TC. Stores: Please work with the cruise line directly to secure your TC; Virtual Offices: please contact Cruise Holidays Support Services for assistance in claiming a TC. Standard TC thresholds apply and minimums are listed below. With Crystal and Regent, the agency earns the TC and is paid directly by the supplier. Celebrity, Royal Caribbean, and Norwegian are not official groups so neither Cruise Holidays nor the agency earns a TC.

Cruise Line	# of Full Fare Passengers
Crystal	12
Regent	9